Frequently Asked Questions

Most common repairs like screen replacements and battery swaps are completed in 30–60 minutes. Software repairs can take 30 minutes to 2 hours depending on complexity. We’ll give you an accurate time estimate at drop-off.

Yes! Same-day repair is available for most services. We stock parts for all popular models. Call or WhatsApp us in advance to confirm availability for your specific device.

If your repair requires a part that’s not in stock, we’ll notify you immediately. Most parts can be sourced and delivered within 24–48 hours. We’ll keep you updated via WhatsApp or phone call throughout the process.

Yes — all hardware repairs carry a 90-day warranty. If the same issue recurs within this period due to a defect in our work or the parts used, we’ll fix it at no charge. Software repairs carry a 30-day warranty.

The warranty does not cover physical damage after the repair (drops, cracks, water), misuse, or damage caused by attempting repairs elsewhere. The warranty is void if the device is opened by an unauthorised party after our repair.

We take data privacy seriously. We do not access your personal data. However, we always recommend taking a backup before any repair as a precaution, especially for software repairs.

Pricing depends on your device model and the type of repair.

Yes, diagnosis is completely free. Bring in your phone and we’ll assess the issue at no cost. You’ll get a clear quote before we start any work — no surprises.

No. If we’re unable to repair your device, there is no charge. We only get paid when we successfully fix your problem.

We accept cash, debit & credit cards. Payment is collected only after your repair is complete and you’re satisfied.

Yes! We offer doorstep pickup and delivery within Auckland. Book via WhatsApp or call, and we’ll arrange a convenient time to collect your device and return it after repair.

Pickup is free within 5 km of our Shop 3/98-102 Albert Street, Auckland CBD, Auckland. A delivery fee may apply for locations beyond 5 km. Please contact us to confirm service availability in your area.

Simply for call +6493020423, for whatsapp +64220264070 with your device model, the issue, and your address. We’ll confirm the pickup slot within minutes.